Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We offer free shipping to United States on all orders.
At this time, we only offer shipping within the contiguous United States. We do not ship internationally.
To place an order, simply browse our website and add the desired items to your cart. Proceed to checkout, where you’ll enter your shipping and payment information. Once your order is confirmed, you’ll receive an email notification.
Please go to My Account/Register.
A link to set a new password will be sent to your email address.
United States – 1-2 Business days
*This doesn’t include our 3-5 days processing time.
Please e-mail us or Contact Us Page within 24h for change shipping address.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information. Please allow up to 24 hours for the tracking information to update. To track your order please go to Order Tracking, enter your Order ID in the box and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.
No, we don’t keep your credit card information.
Yes, we typically ship all items in an order together in one package whenever possible.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return window for all our products. Please refer to our Return & Refund Policy for detailed information.
We will refund or reship your order at no cost in the following cases: Defective/Damaged/Wrong Item
We will refund or reship your order at no cost in the following cases: Defective/Damaged/Wrong Item
If your item is lost in transit and does not reach you, we understand the frustration this can cause. Please reach out to us to initiate a return/refund.
Please e-mail us or Contact Us Page, we will send to you the return address
Contact Us Page or send email: support@soletothegame.com
Please contact customer support to cancel the order and replace a new one.
After making a purchase, customers have 24 hour to request cancellation. After that date, the order will be shipped.
Currently, pre-orders for sold-out items are not available. However, we will update our website and notify customers as soon as the item is back in stock. You can sign up for email notifications to be alerted when it becomes available again.
Yes, our products come with a manufacturer’s warranty. The specific terms and duration of the warranty vary depending on the product. For detailed information, please refer to the warranty card included with your purchase. If you have any questions regarding the warranty, please don’t hesitate to contact us or the manufacturer directly.
If the item is as described but you want to return product, please e-mail us or Contact Us Page, we will send to you the return address. The return shipping cost will be paid by the customer. We do not charge a restocking fee on returns.